The bank
Meridia Bank is a mid-sized Spanish retail bank. Founded in Valencia in 1987, listed on BME Madrid, headquartered in Madrid since 2003. Around 4,800 employees and 320 branches in Spain. Profitable, but margins have been compressing for three years.
The pressure
Three large fintech apps are slowly stealing Meridia's young customers. Younger people are the future of any bank because they eventually need mortgages, savings products, and investment advice. If Meridia keeps losing them, the problem will only get worse over the next decade.
At the same time, new European regulations on sustainability, cybersecurity, and capital requirements will force the bank to spend roughly €38M over three years just to comply. That money does not produce any return. It simply has to be spent.
And then there is the technology problem. Meridia's core software, the system that runs every account and every transaction, is twenty-three years old. Replacing it would cost €240M and take four years, with a real chance of going badly wrong. Several other banks have tried similar projects and failed.
Eighteen months ago the board hired a new CEO and asked her to transform the bank. The board now disagrees on what that actually means.
The decision
The Portfolio Committee has approximately €95M to allocate across next year's projects. Candidates split roughly into two categories:
Financial-return projects with measurable NPV (Net Present Value, the expected profit of a project expressed in today's money) and clear payback periods: mortgage automation, branch optimization, SME (small and medium enterprise) expansion in Portugal, fraud detection using machine learning, customer service automation, wealth management platform.
Strategic-alignment projects with weak or unquantifiable financial cases: core banking modernization, the under-30 mobile app, AI credit scoring, the data lake (a central repository for all the bank's data), embedded finance pilots (offering banking services through other companies' apps), brand repositioning.
Plus regulatory work that is simply non-negotiable.
The room
Finance
Strategy